Get appointment help

HSPD12Admin sent you an email from your sponsoring agency telling you to make an appointment for an enrollment, pick-up and activation or a certificate update. Two forms of identification are required for enrollments and activations

Making appointments

• Some locations are listed as “only” or “dedicated.” These sites are restricted to employees of that specific agency.
• “Shared” sites are open to all.
• Once your appointment is scheduled, you will receive a confirmation number and full visit details. Save this number for your records. Check your spam folder if the confirmation does not arrive promptly.
• Some sites do not offer online booking. Contact your sponsor, agency HSPD-12, or identity management program office for assistance with these locations.

Rescheduling or canceling appointments

It’s possible that a center will cancel your appointment on short notice and you’ll need to reschedule.

• Find an existing appointment in the online scheduler.
• Enter your confirmation number (included in your confirmation email) and your email address.
• Follow the steps to reschedule or cancel the appointment.

Prepare for your appointment

Enrollment appointment

• This appointment is after you receive an email called Sponsorship Complete, Credential Renewal/Re-Issue Notification, or another notice to enroll or re-enroll.
• You will have your photo and fingerprints taken. You must bring your identity documents, two non-expired forms of ID, with you.
• If you need your PIV card shipped to a different location to be picked up, email your sponsor.

Card pick-up and activation appointment

• Once you receive the “Credential Ready for Pick-Up” email, you may schedule an appointment to collect and activate your new card. Please wait for this official notification before booking and ensure you schedule your visit at the specific location listed in your email. You need to bring your identity documents.
• To check the status of your card, contact your agency’s sponsor, agency HSPD-12, or identity management program office.

Unattended activation

If there was a temporary password in the notification email, bring it with you. You can activate your card yourself by:

• Entering the new card into the reader.
• Typing in the temporary password from your email message.
• Scanning your fingerprint.
• Setting a PIN you won’t forget.

If your email did not have a temporary password in it, someone on-site will help you activate your card.

Card update or PIN reset appointment

Your PIV card body lasts five years, but certificates expire in three. You’ll get an email 90 days before they expire. Failure to update certificates by the expiration date results in permanent card termination, then you will need to work with your agency sponsor.

• Once you receive the “Credential Ready for Certificate Update”, you can use this appointment type to update (re-key) your certificate, reset the PIN on your credential.
• You must bring your active PIV card with you.