Software Maintenance Services - Special Item Number 54151 includes person-to-person communications regardless of the medium used to communicate: telephone support, online technical support, customized support, and/or technical expertise which are charged commercially.
How do I buy Software Maintenance Services on MAS?
Eligible agencies can order on Multiple Award Schedule by issuing an RFI or RFQ to vendors through eBuy and GSA Advantage.
State, local, territorial, and tribal governments may be able to purchase through Cooperative Purchasing and Disaster Purchasing programs.
You can combine SINs to meet your requirements, and may have the option to set-aside the requirement for one or more socio-economic categories. Blanket Purchase Agreements are a great option for recurring needs and can help your agency meet strategic sourcing, compliance requirements, and socio-economic goals.
How do I sell Software Maintenance Services on MAS?
Current contract holders can submit a modification to add a SIN in the eOffer/eMod portal.
If you’re new to MAS, follow the MAS Roadmap guidance for preparing and sending an offer. You may be eligible to use FASt Lane, which can get you selling on schedules even faster.
Need help? Contact the Vendor Support Center.
Resources
Contact us